The 4 Basics of Review Management

Everyone, regardless of who they are, needs to pay attention to their online reputation. As a business, how you are viewed online will have a direct impact on whether or not you are successful, and that is why review management is so important.

Not Just for Big Business

There was a point in time when only big companies needed to worry about their online reputation. Now even local businesses in Calgary, Edmonton, Red Deer, and the surrounding areas need to ensure that they are taking care of review management and putting their best self forward. People are talking, and every business needs to be listening.

Review Management Basics

The thought of being involved with review management can seem overwhelming. However, by knowing what is expected and taking small steps, businesses of any size can handle their online reputation.

Be Proactive

One of the best ways to handle review management is to be proactive. This means asking customers to add reviews to the various review sites, as well as responding to reviews once they are posted—both positive and negative. You can ask customers online and when they visit your business in person. You may not get everyone to leave a review, but it certainly doesn’t hurt to ask.

By being aware of what people are saying about your company, you are in a better position to solve any problems before they become major issues and change to better meet the needs of customers. Responding to both positive and negative reviews will let all of your customers know that you are listening and appreciate them taking the time to send you feedback.

Claim Your Business on Every Review Site

There are numerous review sites in existence, and making it easy for customers to post on their favorite one is important. Make sure your business appears on the big ones (Yelp, Google, and Facebook) and on any local sites that might exist. You’ll then need to keep track of all these places so you can respond to any reviews that are posted.

Learn from the Reviews

Both positive and negative reviews can help you learn and grow as a business. The negative ones might be slightly more helpful in this endeavor, as they will point out what weaknesses you need to work on, but the positive ones will let you know what you are doing right.

Consider Cross-Linking

If you’re doing it right, you should have a webpage and social media accounts. This will ensure that you are interacting with customers across all platforms online. In addition to having all of these accounts, make sure to cross-link them to one another. This means including your webpage link in your bio on your Facebook and Twitter pages, as well as links to your social media sites on your webpage.

You might also consider putting links to your reviews on your various sites, as this will allow customers to quickly and easily access that information. You can also use positive reviews on your various sites to highlight your business and how customers rank your products or services.

Yes, It’s Worth the Effort

When it comes to review management, there’s no doubt it takes time and effort; but it’s worth it. You only get one chance to make a first impression, and this is how it is done in the digital world. For big businesses and local businesses alike, most customers’ first impression of you will be what they see online, so make sure you look good.

If you don’t have the time or skills to take this task on yourself, there’s nothing wrong with getting help. At Digital Marketing Collective, we can help you with your review management and any other advertising needs you might have.

August 19, 2019

4 Reasons Why Review Management Is More Important Than Ever

If you want to be found by customers, you have to have a presence online. However, you have to do more than just have a website: you also have to be active on social media and be engaged with review management.

With advances in mobile technology, people can look things up while they are on the go, and this may be exactly how they find your business. However, where once it was enough to inform them about what your products or services, now you need to do more; including taking care of review management so people get a positive view of your business when they search for you online.

Why Does Your Business Need Reviews?

Reviews are basically like word-of-mouth advertising. It is one person sharing their experience with others, and this review can have an impact on whether or not your business finds and retains new customers. Just like the internet has made it easy for people to find and share information, it also makes it possible for them to share an opinion.

As a business, you want all of your reviews to be good, but this isn’t going to happen. There’s no way you can make everyone happy all the time. However, how you handle the negative reviews will say more about you than anything. When it comes to review management, you need to consider how you respond and interact with customers who leave you good and bad reviews. You also need to realize that others will read these and form an opinion about your business, which could lead to you getting more business or fading away.

Why Review Management Is So Important

Now that you know why your business needs reviews, here are the reasons why review management is so important:

They Allow You to Put Your Best Face Forward

You may not have a lot of control over how a person reviews your product or service, but you do have control over how you respond to a negative review. This can help you manage your online reputation and show to others that you are willing to go out of your way to make sure customers are happy with what you have to offer. It can even show that you’re “the bigger person” in an argument.

They Build Trust and Credibility

While responding to a negative review is a good way to show others that you are willing to make things right, responding to positive reviews is also a good way to keep happy customers engaged. This will let them know that you care about what they have to say and are listening to their opinions. This is a good way to build trust and credibility among those who are happy and unhappy with your company, as well as let potential customers see that you are willing to engage with everyone.

They Help You Discover Your Customer’s Wants and Needs

It’s important to respond to negative reviews during your review management process, but you also need to keep in mind that you may not be able to solve everyone’s issues or make them like you. Use this as an opportunity to learn and figure out exactly what your customers are looking for. Even if you can’t give it to all of them, you can make the majority of them happy and let them know you care.

They Are Part of Your Online Reputation

There’s really no choice in the matter anymore about being online. If you want to be found, you have to have a presence, and that leaves you open to criticism. However, if you handle it correctly and learn from the process, you can come out with new customers and an increase in sales.

As a business owner, doing your own review management can be challenging and confusing. At Digital Marketing Collective, we can help you with your management and advertising needs to make you look good and attract new customers.

August 12, 2019

3 Tips to Maximize Your Review Management Strategy

If you’re like most business owners, the thought of online reviews probably makes you sweat. Anyone can go online and make comments about your business and the service they received, but it seems like the only ones who take the time are those who are unhappy. However, there are ways to maximize your review management.

Word of mouth and reviews are still the best way for new customers to find your business. While you may cringe about people getting on Yelp or other review sites, having the right review management strategy in place can actually help you get more customers.

The Importance of Reviews

More than 90% of people read online reviews to decide if they are going to go with a company or not. They trust these reviews as much as they would trust their friends and family. Having reviews can boost your search ranking and improve your conversion rates. Thus, it’s worth your time and effort to invest in reviews.

How to Maximize Your Review Management Strategy

Now that you are aware of how important reviews are, you need to put a strategy in place to get them. You need to make it as easy as possible for customers to accomplish this task. This can be achieved by making sure your business information is claimed across all major review platforms.

The big ones are Yelp, Google, and Facebook. There may also be some local ones in Calgary, Edmonton, Red Deer, and the surrounding areas, so do a search and see what exists. If you can’t find your business on these sites, add it. This will ensure that your customers can find you and leave a review. But that shouldn’t be the end of your strategy:

Ask for Reviews

This can be done in many different ways, including in person when a customer visits your business or through emails. If you send out a regular email, add a link to the various review sites at the bottom so the customer can decide where they want to post their review.

Respond to Reviews

Not all of your customers will take the opportunity to respond to your request for reviews, but those that do have the option of leaving a good one or a bad one. While you more than likely prefer to get a good one, that doesn’t always happen.

The way you respond to reviews—both good and bad—can speak volumes to other customers who look at your company online. If you go out of your way to try to fix an unhappy customer’s issue, this makes you look good.

Interacting with good reviews also creates a relationship between you and your happy customers. It lets them know that their opinion is being heard and that you appreciate them. This can make them lifelong customers who are more than happy to recommend you to others.

Use Reviews to Your Benefit

As part of your review management strategy, you should be using the reviews to your benefit. You can use the positive reviews in your marketing campaigns to let others know what customers think about your products or services. Highlight these in marketing materials and on your web page.

When it comes to negative reviews, you can use these to learn how to improve your company and services. Negative reviews give you a chance to fix problems, and you can show others your growth and ability to change by addressing these issues and doing what you can to make customers happy.

Conclusion

When it comes to online review management, most companies cringe at the idea. This can be an incredibly time-consuming process, but it has far-reaching implications. Having a professional help you with this can be beneficial, so connect with Digital Marketing Collective (https://dmclocal.com/) to maximize your review management strategy.

August 5, 2019

4 Amazing Ideas for Online Reputation Management Services

Your online reputation is a major factor in the success of your business. Potential customers rely on customer reviews when choosing someone to do business with. In the past, conscientious business practices was enough for reputation. Today, however, unscrupulous competitors can plant false reviews to discredit their rivals, and the internet has made it more likely that some people will complain online rather than coming to you directly with an issue. All businesses need online reputation management services to ensure their online presence is an accurate reflection of their dedication to client satisfaction.

Online Reputation Management Services

Online reputation management services are as important to a business as a legal department or an accounting team. Every business has an inherent commitment to providing the best service possible for a client. It is important to respond to customer dissatisfaction promptly and courteously.

Businesses must monitor their online reputation to discover customer complaints or suggestions and have a plan in place to satisfy client needs. The best reputation management services offer efficient, streamlined system for reputation monitoring to produce convenient, excellent results and a strong return on investment. Here are four of the most innovative ideas for making the most of your online reputation management services:

Use Monitoring Tools

There are many social media and review sites with new content published every day. An online reputation management service will introduce you to a set of smart marketing tools that send you convenient alerts about all comments published regarding your business no matter where they happen on the web. These tools allow you to gauge your online reputation and alert you when it’s time to take action.

Keep Track of It All on a Single Dashboard

The best monitoring tools need to be convenient and easy to use. From a single dashboard, you can monitor your entire online reputation over a variety of social media and review platforms. The purpose of online reputation management is to provide tools to quickly and easily sift through all the information available on the internet and give you instant access to concise and actionable reporting.

Leverage Knowledgeable Consulting

Technology changes fast, and you are too busy with the demands of your business to keep up to date with trends in a whole different industry. Online reputation management services keep their fingers on the pulse of new online trends and developments so you don’t have to. The best consultants keep you from spending time on strategies that are no longer effective and help you implement new tactics that will provide you with a competitive edge over your competitors.

Use Reports to Train Employees in Smart Strategies

It is important to have a well-defined corporate strategy for online reputation management that every employee will understand. Anyone who works for your business reflects upon that business, and their online interactions can be detrimental to the reputation of the business. Employees need training to avoid inappropriate responses that might go viral and cause unwanted media attention. Employee training is an important component of online reputation management.

Your Reputation Is Your Business

No business can afford to disregard its online reputation. Social media and review platforms allow clients an easy venue for expressing their impressions of a business. Interactions on social media are a tremendous way for a business to build a loyal customer following, and to listen to sincere comments on how their professional services can be improved.

Reputation management is a big job, but with professional consultation, all business can implement a convenient strategy using technological tools to provide detailed and concise reporting at a very affordable price. Contact the friendly professionals at DM Collective to learn more about how online reputation management services can help your business.

or call 1-888-577-7888

Month: August 2019