or call 1-888-577-7888

IF YOU WANT REVIEWS FROM YOUR CUSTOMERS

Finally, a quick and simple way to request reviews from your customers & clients

Without ever picking up the phone.

You’re good at what you do…that’s because you love it.

That’s the easy part.

But how would anybody know without some amazing feedback from your happiest of happy customers.

You’re thinking to yourself “am I going to have to call them all?”

That could take hours, days…maybe weeks.

Hiring help? no thanks!

"Anything is possible, but you'll never know unless you just...ask"

Ya, I said it…just ask.

And what if there was a way that you could send a request to your entire email list?

Sounds amazing right…keep going.

or keep reading!

A business tool that does the heavy lifting for you.

Unlock a powerful feedback tool that will have you seeing stars!

Use your happy customers to win new customers

Leverage the voice of your brand champions to improve online word-of-mouth. Invite existing customers to share their experiences online so new customers know they can trust you.

Collect feedback to better your business

Ensure you’re giving customers what they want and expect. Invite them to share their experiences and put their valuable feedback to work.

Build a targeted presence across popular review sites

Make sure your business reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.

Help your business shine in local search

Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help you show up in search so new customers can find you.

Reach customers wherever they are

Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email.

90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars

See for yourself...

SEND REQUEST​

TEMPLATES​

IMPORT CUSTOMER LIST​

TEXTING OPTION​

INSIGHT REPORTING​

YOU HAVE QUESTIONS?

Most frequent questions and answers
Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
Due to mobile service provider standards the daily limit of SMS requests is 150. When you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.
A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:

    • The phone number is a landline and is unable to receive text messages.
    • The number has blocked receiving messages from unknown numbers.
    • The phone associated with this number is turned off or unavailable.
    • The number you’re trying to send to may no longer exist.
    • And occasionally an SMS message will not be delivered due to being flagged by the mobile carrier or an unknown error. This can happen because of spam filtering by the service provider. In this case you can wait a moment and try to send the message again.
 

Customer Voice offers the following methods: – Email (Express and Pro) – SMS (Pro only) – Review Generation Widget (Express and Pro) – Email signature widget (Express and Pro) – Mobile Kiosk (Pro only)

You can request reviews on any site that we currently monitor reviews for. Beyond Facebook and Google, you can choose to request reviews from your customers on sites specific to your business.
Yes! You have complete editing ability for both email and SMS-type messages. Use our friendly editor to change colors, add images, add buttons, and insert any text you’d like.
 
Yes. With Customer Voice Pro, you can bulk send review request messages (email or SMS).
Your SMS allotment will replenish every month. If you need to send more SMS and you are out of credits, you must purchase another add-on in the necessary amount.