YOU HAVE QUESTIONS?
Most frequent questions and answers
Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
Due to mobile service provider standards the daily limit of SMS requests is 150. When you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.
A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:
- The phone number is a landline and is unable to receive text messages.
- The number has blocked receiving messages from unknown numbers.
- The phone associated with this number is turned off or unavailable.
- The number you’re trying to send to may no longer exist.
- And occasionally an SMS message will not be delivered due to being flagged by the mobile carrier or an unknown error. This can happen because of spam filtering by the service provider. In this case you can wait a moment and try to send the message again.
Customer Voice offers the following methods: – Email (Express and Pro) – SMS (Pro only) – Review Generation Widget (Express and Pro) – Email signature widget (Express and Pro) – Mobile Kiosk (Pro only)
You can request reviews on any site that we currently monitor reviews for. Beyond Facebook and Google, you can choose to request reviews from your customers on sites specific to your business.
Yes! You have complete editing ability for both email and SMS-type messages. Use our friendly editor to change colors, add images, add buttons, and insert any text you’d like.
Yes. With Customer Voice Pro, you can bulk send review request messages (email or SMS).
Your SMS allotment will replenish every month. If you need to send more SMS and you are out of credits, you must purchase another add-on in the necessary amount.
